Our Operate Professional Services phase provides several flexible choices for maintaining the ongoing health of your system. An organization will spend significant time in this phase living with the technology, while maintaining the system to its maximum performance, capacity, availability, reliability, and security.
Routine operations maintenance activities include managing physical and logical moves, add, and changes, configuration change management, application of system patches and upgrades, failed hardware replacement, troubleshooting and resolving system incidents, and managing hardware and software suppliers to ensure the efficient delivery of products and services.
Nexus offers progressive support choices designed to supplement your staff as needed to protect your investment, maximize system performance, reliability, and availability, and reduce your cost of ownership by taking advantage of our resources, expertise, and knowledge.
The essential Professional Services Operate phase includes:
- Flexible Support and Billing Options
- 24 x 7 Remote and Onsite Technical Support
- Hardware and Software Support
- Designated System Engineer Support
FULL LIFECYCLE MANAGEMENT SERVICES
- System Monitoring and Management
- Configuration Management
- Moves, Add, and Changes
- Change Management
- Performance and Availability Reporting
- Security Administration
- Threadfin’s Microsoft knowledge, and their flexibility to work within my constantly changing environment is extremely valuable.Casey LetiziaGNUSA
- Threadfin’s Office 365 service has been rock solid right from the start. We were up and running in no time and my team was communicating and collaborating effectively immediately. I have also been impressed with how flexible their team has been to our changing needs.Greg NordoneGreyson Technologies
- I’m always impressed by Threadfin’s Convergence Consultants drive for excellence. They are unwaveringly committed to their clients and partners success.Steve YagerCisco Systems
- Strong, technical, and a highly motivated company. Threadfin has been a terrific source for our new and existing IT endeavors and all technical challenges the past four years. I recommend Threadfin on a professional and personal level. They have provided highly skilled networking and communicative expertise to help my job much easier.David SmithClosetMaid Corporation
- Threadfin provides exceptional Exchange monitoring and management support. They are experts at knowledge transfer.Drew StaffordSmokey Bones
Threadfin Business Solutions is a national provider of multi-vendor Professional and Managed Services that help our clients leverage the power of complex convergence technologies. Threadfin delivers lifecycle services for Hyper-Converged and Hybrid Cloud solutions. With our unique outcome focused delivery strategy, Threadfin delivers unparalleled planning, design and implementation to manage, operate and optimization services. Our Professional Services are focused on Unified Communications, Microsoft Cloud solutions including Infrastructure, Virtualization, Storage and Enterprise Mobility solutions. We complement the offering with our Managed Infrastructure, Managed UC, and Managed Office 365 solutions, which provide our clients with the comfort of having their vital communications infrastructure under constant care.